Yes! We source from trusted Australian suppliers. All products are pet-safe and designed with your furry friend's well-being in mind. Always check product descriptions for breed/size suitability.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

If your order hasn’t been shipped yet, we’ll do our best to help. Please email us at [Your Email] as soon as possible. Once dispatched, we cannot make changes.

Delivery time depends on your location. Metro areas usually receive orders within 2–5 business days, while rural areas may take 5–10 business days. See our full Shipping Info for details.

We offer a 40-day satisfaction guarantee. You can return unused, unopened items in their original packaging. For full details, see our Refund Policy.

We’re so sorry! Please email us with your order number and photos of the issue at [Your Email]. We’ll make it right, quickly.

Absolutely. Our store is powered by Shopify and uses industry-standard encryption to keep your data safe. Learn more in our Privacy Policy.

We’re 100% online to keep prices low and service fast! But our Australian-based support team is always here to help.

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

Email us at [Your Email] or use our Contact Form. We aim to respond within 1–2 business days.